Top Business Phone Systems Blog

Why Good Contact Centers Need Both People and Technology

Posted by Scott Resnick on Tue, Dec 18, 2018

Most people dread calling a customer service contact center. They'd rather chew on tinfoil than try to explain to an automated voice that they want to talk to a real person, and long hold times can leave people frustrated. Despite the bad rap, contact centers are an integral part of a company's customer relations. It's important that your customer service contact center be able to connect with your customers, resolve critical issues, and make customers feel as though they're being taken care of. To be effective, a contact center should rely both on great people and great technology.

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Topics: IT, Call Center

Why Fiber Optics Are the Future of Digital Communication

Posted by Scott Resnick on Tue, Dec 04, 2018

The future is fiber. As fiber is slowly being introduced to regions across the nation, many business customers find themselves wondering how it differs from traditional cable and telephone connections and how it can improve their day-to-day operations. Fiber optic cable is the fastest form of internet and data transfer currently available for wide-scale usage—and it's likely to eventually become industry standard. Here's everything you need to know about fiber optics and its advantages over the competition.

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Topics: IT, Structured Cabling

Embracing Call Center Technology With AI

Posted by Scott Resnick on Tue, Nov 20, 2018

From routing customers to providing self-service solutions, artificial intelligence is improving call center technology in a number of dramatic ways. Artificial intelligence is able to automate many of the more mundane business processes associated with call center operations, improving the experience for both the call center users and the call center employees. Through artificial intelligence, call centers will be able to operate at higher volumes with lower costs, as well as providing better customer service overall.

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Topics: IT, Call Center

What Makes SD-WAN Different from SDN, NFV, and VNF?

Posted by Scott Resnick on Thu, Mar 29, 2018

It seems that every day, there's a new collection of software acronyms that are necessary to know. Further, some of these acronyms embrace additions, such as SD-WAN — and often acronyms merge with other acronyms, such as SD-WAN-NFV.



How can you get a handle on all these terms? Keep reading for an overview of SD-WAN, an explanation of makes it different from SDN, and a look at how NFV and VNF work together with SD-WAN.



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Topics: Telecommunications, IT

2017 Tech Trends to Watch

Posted by Scott Resnick on Thu, Jan 12, 2017

As telecommunication service providers, TTI is intrigued by all things technology. Luckily, 2017 is a great year to be a tech geek. The tech trends this year range from advancements that have been predicted by entertainment for years, like artificial intelligence, to interesting hybrids of technology and common household goods. Here, we’ve compiled a list of the eight most exciting technology trends we’ll be seeing in the new year.

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Topics: Telecommunications, IT

3 Cost-Saving Strategies for Small Data Centers

Posted by Scott Resnick on Wed, Apr 29, 2015

We hear a lot about the enormous data centers belonging to enterprises like Amazon, Google, and even the United States government. But that information doesn’t always apply to smaller organizations, which often face the challenge of coming up with enough operating capital to build their own data center design and do their own data center cabling. Here are three ways smaller businesses are meeting their data center needs and saving money while doing it: 

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Topics: IT, Data Center

Call Center Best Practices: 7 Infrastructure Do’s and Don’ts

Posted by Scott Resnick on Mon, Apr 06, 2015

Your boss just handed you the biggest assignment of your career: launching your company’s first call center. This type of call center management is the kind of project that can make a career – or ruin one. But don’t be intimidated. While it might be the first call center for you and for your company, hundreds of people have set up call centers before you and succeeded. You just need to understand what worked and what didn’t work for them.

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Topics: IT, Call Center

5 Data Center Design Commandments

Posted by Scott Resnick on Wed, Apr 01, 2015

A data center is more than just a place to stash your servers. It’s a critical part of your business. If you’re creating a data center design from scratch, it’s important to think a little bit about how you’re going to lay it out before you get building. Here are a few areas to think about:

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Topics: IT, Data Center

6 Enterprise Mobility Management Tips

Posted by Scott Resnick on Tue, Mar 24, 2015

If you’ve been paying attention, you’ll know that it’s an increasingly mobile world out there. Approximately 1/3 of employees use a mobile device, according to a study by Strategy Analytics. The only way to keep up and stay ahead is to incorporate an enterprise mobility plan for your employees and possibly even your customers.

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Topics: Office Management, IT

6 Data Center Cabling Mistakes to Avoid

Posted by Scott Resnick on Wed, Feb 18, 2015

Your data center cabling may not be the most glamorous part of your business but they are vital. In a way, it’s kind of like doing laundry, except your business isn't completely dependent upon clean clothes. But, as with laundry, you can do more work on the front end and stay organized, or you can rush through it and wind up with such a big, chaotic mess than you can never find what you need! 

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Topics: IT, Data Center

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