Top Business Phone Systems Blog

Botched Business Plan - Birch Files Chapter 11

Posted by Tech Blogger on Wed, Feb 05, 2020

Cloud computing provider Fusion Connect Inc. filed bankruptcy after a botched business plan and a pair of mergers piled on more debt than the company could repay.

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Topics: Telecommunications, Phone System Tips, VoIP, Business Phone Systems, Call Center, Cloud Communications, Unified Communications

What Are the Signs That You Need a New Phone System at Your Office?

Posted by Scott Resnick on Thu, May 24, 2018

Do you have employees who spend a significant part of their work hours on the road?

Have you tried to fix or upgrade your landline phone system as your company has grown, but have been frustrated by the cost or inability to accommodate new employees?

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Topics: Telecommunications, Phone System Tips, Office Management, Phone System Leasing, Business Phone Systems, Cloud Communications, Unified Communications

5 Things to Consider when Selecting your UC Partner

Posted by Scott Resnick on Wed, Apr 20, 2016

With the continuing rise of technology in every aspect of business and society, there has never been more clamor for integrated communications in the workplace than now. This integration concept called NEC unified communications, or UC, emerged in the ‘80s when former analog networks started to adopt digitalization. Multiple communication channels like calendars, email, directory services, telephony, and real-time communications have proven beneficial in daily business operations, but a unified system of these technologies would further enhance employee efficiency and productivity, not to mention reduced IT costs.


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Topics: Phone System Tips, NEC Phone Systems

What You Need to Know Before Buying a New Business Phone System

Posted by Scott Resnick on Mon, Feb 22, 2016


If you’re in the market for a new business phone system, the choices can seem overwhelming, making it tempting to just put things off.

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Topics: Phone System Tips

Six Reasons You Need Call Recording and Reporting

Posted by Scott Resnick on Fri, Jan 15, 2016


We’ve all had the experience of calling a business only to hear a recording that says something along the lines of “This call may be recorded for quality assurance purposes.”

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Topics: Phone System Tips, Business Phone Systems

Why Customers HATE Your Auto-Responder

Posted by Scott Resnick on Fri, May 29, 2015

Want to know a secret? Your customers hate your auto-responder.

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Topics: Phone System Tips

3 Small Business Phone System Infrastructure Tips

Posted by Scott Resnick on Thu, Jan 08, 2015

If you are considering upgrading your small business phone system to VoIP, first realize that in VoIP deployment there are some key factors that determine the success or failure of your system. Here are three essential infrastructure tips to help you ensure your system is implemented without a hitch:

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Topics: Phone System Tips, IT

VoIP Phone System Installation and Configuration Tutorial

Posted by Scott Resnick on Mon, Dec 29, 2014

Once you’ve decided on switching to a VoIP phone system, the installation is next?  If you have never installated a new system how do you go about the process of VoIP phone system installation? While it may seem overwhelming at first, we’ve broken it down into 5 easy, manageable steps for you. Implementing this technology doesn’t have to be a hassle, if you follow these simple guidelines:

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Topics: Phone System Tips, IT

7 Auto Attendant Phone System Best Practices

Posted by Scott Resnick on Tue, Dec 23, 2014

Your greeting is often the first interaction your customers will have with your company. It is imperative that you make a great first impression. For any business owner, composing a concise, polished greeting and knowing what options to present can be overwhelming. Use the following 7 auto attendant phone system practices to present an organized, professional image to your callers:

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Topics: Phone System Tips, Office Management

8 Ways to Improve Performance with the NEC SV8100

Posted by Scott Resnick on Mon, Nov 24, 2014

You’ve probably heard that VoIP phone systems can drastically reduce your communication costs, and that’s true. But they do a lot more than that. VoIP systems make it possible to implement a unified communications solution like the NEC SV8100 and to increase productivity by automating some of the repetitive tasks that eat up your employees’ time.

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Topics: Phone System Tips, Office Management

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