Why M3S-Cloud is Different
- What We Stand For – Managed, Maintained, Monitored, Secure Cloud Communications
- Our Motto – We are a full service, on-site cloud provider where our customers have faces to put with our names.
- Our Pledge – We have been providing impeccable customer service to our NEC-Premise customers for 29 years and have a significant number of clients who love our team so much, they have chosen to stay with Tier Technologies and are on their 3rd or 4th system with us. When we started building our cloud division, it was our #1 goal to bring this same level of customer service and dedication to our cloud clients.
- Our Promise – We vet the products we use so that we can ensure our solutions are well-built and effective. You will have the best technology the industry has to offer..
With M3S-Cloud, you’ll get a platform that:
- Provides high quality, reliable cloud-based solutions
- Utilizes modern features with enterprise capabilities
- Costs less up front and over time vs. traditional premise options
- Future-proofs your communications system
- Includes 24/7 Monitoring service, reliable support and our help desk
You’ll be able to leverage powerful features and benefits including:
- The flexibility to scale up or down as your needs change
- An effective, intuitive user interface
- Leading application integration - Salesfore.com, Microsoft Outlook, etc.
- Total control, right from your fingertips (through desktop browsers and mobile devices)
- Robust call reporting and trunk usage with graphs
- Conference Bridge applications with call path burst capabilities
- Call Center automatic call distributor (ACD) with real-time status updates of agents and queues
- Customer service features such as Listen Live and Barge, as well as Call Recording options